FAQs




Login
 
Q: What is my username/password?
A: It is the same username and password that you use to log in to KDP.org or My KDP. If you have forgotten your login credentials or need assistance with your login information, click 
here.

My Profile
Q: How do I update my profile? View Tutorial
A: After logging in, you can access or update your profile at any time from the drop-down menu at the top of the page, in the Getting Started box, or by going to KDP Global Home and selecting My Profile. Here you can add a photo, update your contact information, add a bio, education information, and job history. A faster way to complete this section is to pull it directly from your LinkedIn profile by clicking the Update your Information from LinkedIn link. You can also add links to many of your social media accounts or blogs.

Q: How do I control what information is visible in My Profile?
A: When you are in My Profile, select the My Account tab and in the drop-down menu, select Privacy Settings. This will let you control what information is visible and to whom. After you’ve made changes, click the Save button at the bottom of the page. 

Communities/Discussions 
Q: How can I control the frequency of emails I receive? View Tutorial
A:
All members are automatically subscribed to the Open Forum daily digest, which compiles all KDP Global Open Forum activity and sends it to your email inbox once each week day; however, you might want to receive updates as soon as they happen or not at all.

To adjust your settings, go to the My Account drop-down menu and select Subscriptions. You can choose from the following:

  • Real time: sends an email every time a new message is posted
  • Daily Digest: sends one email to you each day, consolidating all of the posts from the previous day
  • Real time - plain text: allows you to reply without logging into a web browser
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
  • Do NOT select Unsubscribe, as it will remove you from the Global community altogether.

Q: How do I join/subscribe to a community and the affiliated discussion group? View Tutorial
A: To see a list of communities, you may either select Communities in the drop-down menu at the top of the page or click on Communities in the navigation bar and select All Communities. Click on the Community that you wish to join and simply click Join. Then choose a delivery option for posts (Real Time, Daily Digest, Real time - plain text, or No Email).

Q: How do I leave a community or unsubscribe from a discussion?
A: In My Profile, select the My Account tab. In the drop-down menu, select Subscriptions. You will see a list of available communities and those to which you’ve subscribed. Select Unsubscribe for the discussions you wish to leave and click the “Save” button at the bottom of the page. You will get a message confirming that your subscription options have been successfully updated. Please note that you might not be able to unsubscribe from certain communities, based on your volunteer status. In those cases, simply choose No Emails from the delivery options.

Q: How do I respond to others’ posts? View Tutorial
A: Click Reply to Discussion to send your message to the entire community or Reply to Sender to only send your message back to the sender; both links are located to the right of the post. We recommend replying to the entire community when you are sharing knowledge, experience or resources from which
others could benefit. 

Q: How do I start a new discussion thread? View Tutorial
A:
Either go to Participate > Post a Message or click Add in the Discussions box. Select to which community you would like to post the message and if you would like to cross post it to another community. Enter a subject line and message, click Send, and your message will appear. Every time someone replies to your message, you will receive a notification.

Files/Library Items
Q: How do I upload a file?
A: The file you wish to add must be saved to your computer. Then, hover over Participate in the blue navigation bar and click Share a File. Once there, title the library entry, add a brief description, and select the community to which the file should be shared. For the entry type, select the appropriate file type (most will be Standard File Upload). If you’d like the file to be owned or attributed to another community member, you can add them as the owner. Choose the file you’d like to upload from your computer, and then click Upload File(s). Once you’ve uploaded the file, click Next to describe the file or Finish to escape without describing the file.

Blogs
Q: Why can't other people see my blog?
A: When you create a blog there are options at the bottom you can choose to select who can see your blog. Your options are:

  • Public: Anyone, member or non-member, and without signing in, can view your blog.
  • Authenticated: Only those who have signed in will be able to see your blog.
  • KDP Members: Only those who have signed in, and are active members of KDP, will be able to see your blog.

Contacts
Q: How do I find other members? View Tutorial
A: Click Directory in the blue navigation bar. Once there, you can search via a basic or advanced search.

Basic Search allows a member to search using the following criteria:

  • First and/or last name
  • Company/Institution name
  • Email address

The Advanced Search option to increase your search to:

  • City
  • State
  • Country
  • Community
  • Education

Q: How do I add contacts to my contact list?
A: There are several ways to add contacts. When you perform a search in the Directory, you will see an Add as Contact link to the right of each person in your search results. Just click this link to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.